Privacy Policy — Andre Panossian, MD

Effective: January 1, 2026

1. Introduction

Andre Panossian, M.D. ("we," "us," or "our") operates the website drpanossian.com. This Privacy Policy describes how we collect, use, maintain, and disclose information gathered from users of our website. This policy applies to the website and all services offered through it. We are committed to protecting the privacy of our visitors and patients. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: Name, email address, phone number, and other contact details you voluntarily provide when submitting a consultation request, contact form, or other inquiry.
Medical Information: Any health-related information you choose to include in consultation request forms or other communications submitted through the website.
Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns.

We do not collect sensitive personal information beyond what is voluntarily submitted by you through our website forms.

3. How We Use Your Information

Information we collect may be used for the following purposes:

To respond to your inquiries and consultation requests
To schedule and manage appointments
To improve our website and the services we offer
To personalize your experience on our website
To analyze website traffic and usage patterns
To send periodic communications related to your inquiry (you may opt out at any time)
To comply with applicable laws and regulations

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Consultation request data is retained for the duration of the patient relationship and in accordance with applicable medical record retention laws in the State of California. You may request deletion of your personal information at any time by contacting us using the information provided below, subject to applicable legal requirements.

5. Information Sharing & Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties, except in the following limited circumstances:

Legal Requirements: When we are required to do so by law, court order, subpoena, or other legal process.
Protection of Rights: When disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential. These providers do not have independent rights to use information we share with them.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device by your web browser. You may choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of the website may not function properly. We may also use third-party analytics services (such as Google Analytics) that use cookies and similar technologies to collect and analyze usage information.

7. External Links

Our website may contain links to external websites operated by third parties. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party websites you visit through links on our site. Inclusion of any external link does not imply endorsement by Andre Panossian, M.D.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to opt out of marketing communications
The right to refuse the collection of certain information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. HIPAA Notice

This Privacy Policy applies to information collected through our website. Protected Health Information (PHI) collected and maintained in the course of providing medical care is governed by our separate HIPAA Notice of Privacy Practices, which is available upon request and provided to patients at the time of their first appointment.

12. Changes to This Policy

Andre Panossian, M.D. reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Effective" date at the top of this page. We encourage you to periodically review this page to stay informed about how we are protecting the information we collect. Your continued use of the website after any changes to this policy constitutes your acceptance of those changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Andre Panossian, M.D.
39 Congress St, Suite 402
Pasadena, CA 91105
Phone: (626) 765-6885